You can place an order by adding items to your cart and proceeding to checkout.

Please contact us within 24 hours of placing your order to modify or cancel it.

Yes. All of our pieces are handmade to order in limited quantities by our artisans and small local businesses. This allows us to create unique, ethical statement pieces while avoiding overproduction.

Please allow 7–14 days for your order to be handmade and dispatched.

Thank you for supporting slow, ethical craftsmanship and the skilled hands behind every stitch.

As all pieces are handmade by our artisans and small local businesses, please allow 7-14 days for your order to be made and dispatched. Once shipped, UK orders typically arrive within 3-5 business days. International orders 7-14 business days. You'll receive a tracking number by email once your order ships.

We ship worldwide from Mexico and London, UK.

Yes, a tracking number will be emailed to you once your order has been dispatched.

We want you to love your LACASAMAMi pieces. If something isn't quite right, we're here to help.

Getting Started Email us at info@lacasamami.com with your order number, item name, reason for return, and a photo if the item is faulty. Once approved, we'll send you return instructions. Please ship using a tracked service — we'll process everything once received.

Return Conditions To be eligible for a return:

• Items must be unworn, unwashed, and in original condition
• All tags and hygiene liners must be attached
• Requests must be made within 30 days of delivery

Important Notes

• Sale items are final sale — no returns, refunds, or exchanges
• Refunds are only issued for faulty or incorrect items
• We do not offer refunds for change of mind, incorrect size, or colour
• Orders refused due to unpaid import duties or delivery rejection are not eligible for refund
• Please do not send returns to any address without prior approval

Exchanges Available on full-priced items only within 30 days of delivery. Once your return is received and approved, you'll receive a store credit code to reorder your preferred size or style. Exchanges are subject to stock availability — if your item is unavailable, your credit can be used toward a preorder or alternative style. Shipping costs are non-refundable.

Faulty or Incorrect Items Email us within 30 days with details and photos where possible. Once approved and the item is returned, you can choose between a full refund including original shipping, or store credit. Please allow 3–5 business days for funds to appear after inspection.

All La Casa Mami pieces are handmade by our artisans and small local businesses in Mexico, so slight variations in sizing may occur — this is part of the beauty of artisanal craftsmanship.

If you're between sizes we recommend sizing down but note that due to the nature of crochet, pieces over time may loosen particularly if not cared for correctly. For any sizing questions contact us at info@lacasamami.com and we'll be happy to help.

All measurements are in cm.

All La Casa Mami pieces are handmade in Mexico by skilled artisans using traditional techniques passed down through generations and small local businesses.

We partner with local charities and grassroots organisations across Yucatán, Mexico, to support education, healthcare, and community development initiatives that empower families and children to thrive. Together, we're helping nurture the next generation of leaders and create lasting opportunities for their communities.

Every purchase has a purpose—supporting talented artisans, celebrating the skilled hands behind every stitch, and investing directly in local communities to create brighter futures for generations to come.